Shipping & Returns

Shipping & Returns

Delivery

Subject to stock availability, UK orders for plain stock will be delivered within 3-5 working days*. International orders will be dispatched following confirmation of availability and cost of shipping. All deliveries need to be signed for.

Deliveries outside the UK may incur additional charges such as local taxes for which you are responsible and payable by you. If you are not sure if extra charges are applicable to you, please contact us.

For all delivery addresses outside the UK you can opt for an Ex-works collection option on payment. We will then contact you with details of delivery and confirmation of delivery options should you wish for us to arrange to deliver the order directly to you.

*Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays.

Returns Policy

If you are not happy with your purchase, you must contact us for an RMA within 7 days of receipt of delivery and agree a dispatch date. We must receive the goods in perfect condition with the original packaging. We will not accept returns if the products have been used or have been returned in an unsuitable condition.

You will be responsible for returning and paying for the delivery of your returned goods. When items are returned you will be issued a refund for the products but not for the original delivery charges.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

Damaged goods

We endeavour to ensure all goods sold are received by you in good order. However, if you receive damaged goods, you must inform us within 2 days of delivery. When contacting us, please include your order reference number, your name, description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.

We shall not be liable to pay any money to you by way of compensation, other than any refund.

Refund policy

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

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